Last updated: January 2, 2026

1. General Information

This website https://www.magdakay.com (the “Site”) is owned and operated by Magda Kwiatkowska – Coaching, also known as Magda Kay (the “Company”, “we”, “us”).
The Company is registered in Poland.
By accessing or using this Site, purchasing products, booking sessions, or using any services offered by the Company, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions (“Terms”).

These Terms may be updated from time to time at our discretion. Continued use of the Site after changes are published constitutes acceptance of the updated Terms.

2. Scope of Services

The Company provides educational and coaching services, including but not limited to:

• Online coaching sessions (individual and group)
• In-person coaching sessions
• Online courses and digital educational content
• Subscription-based memberships (including The School of Intimacy)

For clarity, “services” as used in these Terms include all coaching, digital content, courses, memberships, and related materials offered through this Site.

All services are provided for educational and coaching purposes only, and do not constitute medical, psychological, therapeutic, or professional advice.

Services that fall outside of these Terms — including corporate services, keynote talks, workshops, speaking engagements, or other custom/bespoke engagements — are governed by separate written agreements (see Point 8).

3. Consumer and Business Users

These Terms apply to all users.
For legal purposes, users may fall into different categories under applicable EU and Polish law:

• Consumer – a natural person acting for purposes not directly related to their business or professional activity.
• Business user / Entrepreneur – a person or entity purchasing services in connection with business or professional activity.
• Entrepreneur with consumer rights – as defined under Polish law, where applicable.

Mandatory consumer protections arising from EU law and the Polish Act of 30 May 2014 on Consumer Rights cannot be excluded or limited.
For users acting in a business or professional capacity, liability limitations apply to the fullest extent permitted by law.

It is the user’s responsibility to ensure they are purchasing services in the correct capacity.

4. Digital Content & Access

“Digital content” includes all online courses, recordings, materials, membership content, and other content delivered electronically and not stored on a physical medium.

Delivery of digital content is deemed complete once access is granted to the user’s account or access details are sent via email to the address provided by the user; the user is responsible for providing a correct email address, checking spam or junk folders, and contacting the Company within a reasonable time if access is not received.

Access to digital content is personal and non-transferable, depends on the user’s technical equipment and internet connection, and may be suspended or terminated in cases of non-payment, misuse, or breach of these Terms.

Temporary unavailability may occur due to maintenance or factors beyond the Company’s control.

5. Intellectual Property

All content available on the Site, including text, audio, video, graphics, trademarks, programs, and materials, is owned by the Company or its licensors and is protected by copyright and intellectual property laws.

You may not copy, reproduce, distribute, sell, sublicense, or commercially exploit any content without prior written consent.
Use of any content for professional, commercial, or teaching purposes is strictly prohibited unless expressly agreed in writing.

6. Health, Medical & Psychological Disclaimer

The Company does not provide medical, psychological, psychiatric, or therapeutic services.
All coaching, courses, and practices:

• Are educational in nature
• Do not replace professional medical or mental health advice
• Are undertaken at the user’s own responsibility

Users should consult a qualified healthcare professional before engaging in practices involving physical movement, breathwork, emotional processing, or sexuality-related exercises, especially if they have health concerns.

The Company bears no responsibility for decisions, actions, or outcomes resulting from the use of the services.

7. Payments, Refunds & Cancellations

Online Coaching Sessions

No Refunds

The Company does not offer refunds for online coaching sessions. Coaching is a commitment-based process delivered within a defined timeframe and structure.

Session Validity

Coaching sessions are typically scheduled on a regular weekly basis, with session dates agreed between the Company and the client in advance.

Minor changes to session dates may occur by mutual agreement, for example due to travel or unforeseen circumstances.

In rare cases, where a client is unable to commit to a regular weekly schedule, the Company may, at its sole discretion, allow sessions to be booked individually within the applicable validity period (as below). In such cases, it is the client’s responsibility to book and attend sessions within that period. The Company is not responsible for reminding or prompting the client to schedule sessions.

Any extensions, pauses, or deviations from the standard scheduling process are granted solely at the Company’s discretion and do not constitute a waiver or establish a precedent.

Sessions must be used within the specified validity period:

• Single session: within 30 days of booking
• 3-session package: within 60 days of booking
• 6-session package: within 120 days of booking
• 12-session package: within 240 days of booking

Cancellations & Rescheduling

Coaching sessions may be cancelled or rescheduled by prior mutual agreement via email, WhatsApp, or during a coaching session.

A session may be rescheduled with a minimum of 48 hours’ notice. If less than 48 hours’ notice is given, the session will be forfeited and is not eligible for rescheduling or refund.

Late Arrivals & No-Shows


Each online or in-person coaching session includes a 10-minute grace period. If the client does not arrive within this time, the session is considered a no-show and will be forfeited without refund or rescheduling.

This policy exists because the coaching process may involve deep or sensitive topics, and sessions shorter than the scheduled duration do not allow for safe or effective work.

If a client arrives late but within the grace period, the session will still end at the originally scheduled time.

Coach Availability

In rare cases where the Company is unable to attend a scheduled session due to time zone discrepancies, technical issues, internet failure, or other unforeseen circumstances, the session will be rescheduled at no additional cost. No refunds will be issued in such cases.

In-Person Sessions

Due to the nature of in-person work and the advance planning required, all payments for in-person sessions are non-refundable.

Online Courses

All online courses include a 14-day money-back guarantee, calculated from the date of purchase (or the date access is granted, if later). Refund requests must be submitted by email within this 14-day period. Requests submitted after this period will not be accepted.

Live Online Courses

For live online courses or programs delivered on scheduled dates, the user acknowledges that once the program has commenced, the service is considered to have begun and the right to a refund no longer applies. Refunds are available only if cancellation is made before the program start date.

Subscription Programs (Including The School of Intimacy)

Subscription programs are billed on a recurring basis according to the plan selected at checkout, unless cancelled.

Cancellations

Subscriptions should be cancelled directly through the user’s account dashboard.

If cancellation through the account dashboard is not possible, the user may request cancellation by email to [email protected]

If cancellation is requested by email, the effective date is the date the request is received by the Company, regardless of when the request is processed or responded to. The user is responsible for ensuring successful delivery of the cancellation request. The Company is not responsible for cancellations that are not received due to delivery errors, spam filters, or incorrect email addresses.

As long as cancellation occurs before the next billing date, no further charges will be made.

No Refunds

Refunds are not provided for subscription-based programs. The Company is not responsible for multiple sign-ups or for users forgetting about an active subscription. Managing the subscription remains the user’s responsibility.

8. Corporate Services & Custom Engagements

Corporate services, keynote talks, workshops, speaking engagements, and other custom or bespoke services offered by the Company are negotiated individually and governed by separate written agreements.

Unless expressly stated otherwise in such agreements, these Terms & Conditions do not apply to corporate or bespoke services.

9. Force Majeure

The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from events beyond the Company’s reasonable control, including but not limited to acts of God, natural disasters, pandemics, governmental actions, war, civil disturbances, strikes, illness, power outages, internet or telecommunications failures, platform or hosting outages, or other technical failures not attributable to the Company.

In such cases, the Company’s obligations shall be suspended for the duration of the force majeure event. Where reasonably possible, affected services or sessions will be rescheduled.

10. Death or Permanent Incapacity of the Company Owner

The Company is operated by a sole trader. In the event of the death or permanent incapacity of the Company owner, any prepaid services that cannot reasonably be delivered shall be cancelled, and the Company’s liability shall be limited to a refund of the unused portion of such services, subject to mandatory provisions of applicable law.

Any claims relating to undelivered services must be asserted within the applicable statutory limitation periods.

11. Right of Withdrawal (EU Consumers)

Under Article 27 of the Polish Act on Consumer Rights, consumers generally have the right to withdraw from a distance contract within 14 days.

However, pursuant to Article 38(13) of the Act, the right of withdrawal does not apply to digital content not supplied on a tangible medium where:

• Performance has begun with the consumer’s prior expressed consent, and by purchasing digital content with immediate access, the user expressly consents to delivery before the expiry of the withdrawal period and acknowledges the loss of the statutory right of withdrawal.Keep login credentials confidential.

12. User Obligations & Account Responsibility

Users agree to:

• Use the Site lawfully and respectfully
• Keep login credentials confidential
• Refrain from sharing access or content
• Not interfere with Site functionality or security

The Company may suspend or terminate access in case of breach.

13. Limitation of Liability

To the maximum extent permitted by law:

• The Site and services are provided “as is”
• The Company makes no guarantees regarding outcomes or results
• The Company is not liable for indirect, consequential, or economic losses

For business users, liability is limited to cases of intentional misconduct and to the amount actually paid for the relevant service.

Nothing in these Terms limits liability where exclusion is prohibited by law.

14. Third-Party Links

The Site may contain links to third-party websites. The Company is not responsible for their content, availability, or practices.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of Poland.
Any disputes arising out of or in connection with these Terms shall be resolved by the competent courts of Poland, subject to mandatory consumer protection rules.

16. Severability & No Waiver

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
Failure to enforce any provision does not constitute a waiver of rights.

17. Contact

For questions, complaints, or support, please contact:
 [email protected]